Hi @Master7th !
Thank you for posting here in the Shopify forums, and I am sorry to learn about your situation with this other company.
I can appreciate this is a tough situation and that you would like action to be taken abruptly. With that said, if you have flagged this store with our support, then please know you have taken the correct next steps and our internal teams will do their utmost to help you get this issue resolved. I cannot give a lead time for this, however please allow our teams some time to investigate this and get back to you with the appropriate solution.
The queue is ordered chronologically and by priority, and they are aware of how important this is. Hold tight and keep an eye out for any emails in the meantime from them. Let me know if you have any additional questions!