Hello,
I would like to know what address and phone number should I list on my store contact page for customers.
Hello there, Welcome to Shopify!
You are advised to add your Official Store Email address, Phone number, and Store Address. This way the customer has a means to reach out to you at any point.
You can also refer to this link on how to build your Contact us page for your store.
Please go through and let me know if this was helpful!
Best regards,
Marie-Claire
Return Prime.
Hi @Pierce4242 .
Thanks for posting to the forums!
The information you will add to your store’s contact page will be your relevant contact information. You don’t need to add your store’s phone number or address, this can be stored in your legal policies. Instead, you can use a contact form and list your store’s email address as well.
A contact form is an easy way to send an email to your business directly from your site. Your customer can fill in their email, name, and message, all from your contact page. This makes for a streamlined process for both parties.
You want to ensure if there are any issues your customers will have no problem contacting you. Customer support is imperative in today’s ecommerce market. Did you know Shopify offers free courses on all things ecomm? I recommend checking out our free course on superior customer service. This will be vital to generating return customers.