How can I fix this?
Buy on Google is paused. To resume, you’ll need to change these settings:
I’ve done all of the above. Does anyone know what I am missing?
Hey @OG2022 ,
Welcome to the Shopify Community! Excited to have you here.
Oftentimes when this error is still present, one of the listed issues has not been resolved. Most commonly this is the tax settings.
In your Shopify Admin under Settings> Taxes scroll to the bottom of the page where it says Tax Calculations. No boxes there should be checked. These settings are not compatible with Buy on Google. I’d also recommend checking over each of the other settings to reconfirm they are correct.
If you recently corrected any of the issues mentioned in the error message then you’ll want to wait about 24-48 hours for the system to update.
You can also try to submit a sitemap to Google as that can help with Google confirming your site is live. It could be that it was crawled while you still had the password page live and so their system needs more up to date information. Our help doc Find and Submit Your Sitemap will explain how to do this.
If these steps still do not resolve things then you’ll want to reach out to our support team so they can look into it further. You can reach out here if needed and then can help you out!
Let me know if you need any more help with this!
What do I do if I need to keep the sales tax option activated so that people checking out on my website pay the state tax but I still want to turn on the check out on google feature? Google is saying that i need to turn off all state tax options. However, if I do that, people buying on my website won’t see taxes added on. How do I keep both on?
Thank you I did have one box checked on taxes and unchecked it. Do I just wait now to get reconnected? Not sure what to do from here.
I went back into my google sales channel and the error was gone. THANK YOU! I resumed buy on google. Gosh there is so much to figure out! Just when you think you have conquered something another issue happens.
Thank you!