Hello. I’m having issues with connecting my shop pay it’s saying I’m not filling the guidelines but I don’t know what’s missing cause I have done everything I was told. Also, it won’t let me connect my PayPal to collect my payments that was made through PayPal.
Hi, @KimmyDee1 .
I appreciate you sharing this in the community! What kind of store do you have and products do you sell? I’d love to hear more.
I understanding that you’re having issues with connecting Shop Pay and that Shopping is disabled at the moment. Rest assured, I’ll share best next steps and resources to help you along the way. To gather some insight here, what error message are you seeing when trying to enable Shopping?
In order to have Shopping enabled, you’ll need to follow the Shop Merchant Guidelines and ensure your products do not fall under the Prohibited product types. If you’re unsure which Shop Merchant Guideline or prohibited product type is preventing Shopping from being enabled, you can contact Shop Support directly.
In the meantime, your customers can still take advantage of viewing order tracking, recent orders and seeing the available contact information for your store on the Shop app.
In regards to your PayPal query, were you able to have a look at our resource for Setting up PayPal on your store? Please let us know if you’re experiencing errors when setting up PayPal within your Shopify admin, Settings > Payments section and if there is an error message present. In order for our team to have a closer look, you can contact our Live Support team directly through chat, email or scheduling a call-back for phone support. This way, our team will be able to authenticate your account and take a closer look within your Shopify admin.