Topic summary
A user is experiencing errors with their Pinterest product catalog integration and shared a screenshot showing the issue.
Troubleshooting Steps Provided:
- Click the ‘Pinterest Catalog site’ link in the error banner for specific fix examples
- Initial catalog sync can take up to 5 business days
- After first sync, Pinterest updates every 48 hours
- Review Pinterest’s help page for common FAQs
Support Channels:
- Since Pinterest is a third-party channel, issues are handled by Pinterest support rather than Shopify
- Contact Pinterest help team directly via email at help-shopify@pinterest.com or through their support link
- Shopify can only assist if there’s a technical issue on their platform side
The response also notes Pinterest’s growing value as a marketing channel beyond lifestyle bloggers and home chefs, particularly for retail businesses.
Hey, @beautybella !
Thanks for getting in touch!
I am sorry hear about the issues with your Pinterest catalog! Did you manage to click on the link which says 'Pinterest Catalog site’? If you click there, it should provide you with examples of how to fix those errors. Do you know what the errors say?
It can take up to 5 business days for the product catalog to sync for the first time. After the first sync, Pinterest will scrape for product updates every 48 hours. They have a help page here with common FAQ’s which may help you with this!
As Pinterest is a third party channel, these issues would be entirely supported by them and not Shopify. We can only assist if there is a technical issue on our side. If the link in the error banner does help, then please reach out to Pinterest’s help team by clicking here or via their email here: shopify-help@pinterest.com
Speaking of Pinterest, it isn’t just for lifestyle bloggers and home chefs. It might not be as popular as Facebook (yet), but it’s certainly holding its own against the giants of the industry, if you’d like some light reading check out our blog here on Marketing on Pinterest!