We’ve been using Return Magic and are heartbroken about it being shut down. When selling well, we get about one refund request per day, so somewhere between 25 to 40 per month is a good estimate. We loved Return Magic’s functionality, but also its pricing. It was very easy for us and for customers to use. Among the non-negotiables we’re looking for are:
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Customer should be able to generate a prepaid return label automatically
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App should be able to differentiate between customers from US and abroad (because we don’t do free returns for non-US customers)
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Affordable pricing (Return Magic was free for us, so as close to that as possible would be great)
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Easy to use on both ends
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Hopefully something that will buy the return labels either directly from Shopify or from Shippo as that’s currently what I’m using for shipping
If you were using Return Magic, what app are you switching to? If you’ve been using a different one that meets the criteria above, please let us know as well! Thank you!
Hi Katherine,
Check out our app, Atomic Returns, (https://apps.shopify.com/atomic-returns) . We have only 5-star reviews, meet your requirements, and have a bunch more features than Return Magic. We’re free to install and have a 30 day free trial, and our pricing is quite competitive. I think you’ll find us a great replacement.
We’ve already had a few customers come over from Return Magic, and one has even written a review about it:
https://apps.shopify.com/atomic-returns/reviews
Hi there Katherine 
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The Order Tracking Page & Returns app from WeSupply could be a great fit to solve your use cases:
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Pre-paid return labels, which are compatible with Shippo’s return label solution;
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Create separate return policies based on the customer’s location (for example, free returns for US customers and a return fee for non-US customers);
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Very user-friendly for both customers and customer service representatives.
Give it a try!
I recommend Readyycloud app in the Shopify store. It works right inside Shopify and gives your customers an Amazon-style return experience. They click into a return, choose the reason, you have the option to offer exchanges, store credit, or refunds depending on what works best for your business. Once the customers select, they instantly get a QR code so they can do a mobile drop off at UPS—no boxes or labels needed.
It provides a great user experience, helps drive sales, and protects your margins.
Hey @Katherine_Apari
I’d recommend you check out ParcelWILL Returns & Exchanges, it’s a solid alternative to Return Magic and covers everything you mentioned.
For prepaid return labels, ParcelWILL lets customers submit return or exchange requests through a self-service returns portal. As long as your carrier account is funded and the order meets your return policy, the return label is automatically generated and sent to the customer, without any manual work on your end.
For US vs non-US customers, you can easily set different return rules based on location. For example, you can offer free returns with prepaid labels for US customers, while requiring international customers to ship on their own. This keeps everything consistent and avoids manual checks.
On pricing, ParcelPanel offers a free plan to get started, which includes a monthly return quota (6 returns/month). That makes it easy to test at no cost.
In terms of ease of use, both the customer and merchant experience are very straightforward. Customers submit and track their returns in the returns portal, while you manage everything inside the app or set up automations for approvals, refunds, and exchanges so you’re not handling each request manually.
For return label purchasing, ParcelWILL integrates with Shippo, and major carriers. You can link your carriers or Shippo account and generate return labels directly within the app.
There’s a 14-day free trial of ParcelWILL, and they’re currently offering 30% OFF, so it’s pretty easy to test and see if it works for your store.
Hope it helps!
Heidi
