Have you been wondering if you’re getting the most out of your Klaviyo <> Shopify integration? Now is your chance to get your questions in front of Shopify’s Senior Product Partnerships Manager, Megan Goldman.
Whether you’ve looking to understand how your campaigns are driving results, you have questions about setup and maintaining multi-lingual stores, or want to know what to do beyond the basics, add your questions below.
You have until April 23 to post your question. We’ll be back May 18th with the answers in video format.
Hello there, I see this question was asked in 2020 and it wasn’t possible at the time without an app. Is it possible now to trigger an email to be sent only when a specific product is ordered?
Since you are trying to send a one time reminder email to contacts who have purchased one of these classes, I would suggest sending these reminders as a campaign email scheduled for the day before the designated class dates.
You can do this by creating segments capturing customers who have purchased each of these class variations and then using these segments as the recipient group for your emails. You can create these segments by using the definition of “What someone has done, Ordered Product at least once where Name equals X”.
Yes, it is possible to trigger an email to be sent only when a specific product is ordered using Shopify’s built-in email notifications feature. Here are the steps:
Go to your Shopify admin and click on Settings > Notifications.
Under the “Order notifications” section, click on “Edit” next to the email notification you want to modify (e.g. “Order confirmation”).
In the email editor, click on the “Insert variable” button at the bottom and select “Product”.
This will insert the {{ line_items }} variable, which contains information about all the products in the order. You can then use liquid code to filter the products and only show information about the specific product you’re interested in.
For example, if you wanted to show information about a product with a specific SKU, you could use the following code:
{% for line_item in line_items %} {% if line_item.sku == ‘YOUR_SKU_HERE’ %} {{ line_item.title }} {{ line_item.price | money }} {% endif %} {% endfor %}
In the next months, I will launch a few new products and I would like to collect pre-order subscriptions for them. I would like to add a product image and email form to subscribe to the Thank you page of my main product. This email form should be integrated with Klaviyo. What do you recommend to fix this on my Thank you page?
We just started using Klaviyo and I have to say it’s very disappointing that as a Shopify customer, we are not able to turn off your shipping notifications. I understand this is a feature for Shopify Plus, but it’s disappointing as a small business to not be able to use Klaviyo for our confirmations.
We’ve built 4-5 different shipping emails based on product type and country, which is essential for us to get important information out to our customers through shipping confirmations. This is such an important way for us to communicate with them about what to expect and so on.
When will this be available to turn off? We use Skubana to fulfill our orders who then sends the information to Shopify, but we want to be able to use our own email templates and flows that we’ve built in Klaviyo for shipping confirmations.
Is there any way to work around this? I know some people suggest putting ‘automatically fulfill order line items’ but that is the last thing we want.
Would you consider asking Klaviyo to not use such basic classes for their elements? I’ve found that all of their apps just use “button”, for example, which interferes with the theme the app is being integrated with.
It’s stated all over Klaviyo’s support documentation that they don’t support integration into “third party themes”, which I would understand if that meant Theme Forest Themes, but it actually refers to themes from the Shopify Theme Store, which have been vetted and specially selected by Shopify. This leaves hundreds of thousands of merchants in the lurch, as they’d like to use Klaviyo’s service, but they don’t offer support to merge the two. I know many theme partners have reached out to improve this situation but have never received a response. Can we count on them to work with Shopify Theme Store theme partners to make our common merchants’ lives easier in the future?
Klaviyo is listed as one of the apps whos code impacts my store’s page loading performance. Is anything being done to engineer out any performance impact from having Klaviyo installed?
Hi Sarah, I have a question. I want to collect subscriber emails through a Klaviyo pop up on my store but use a pdf download as bait to collect the emails. How do i do that using Klaviyo?
Is there any plan for Klaviyo to support multi-variants with different prices Shopify products for the price drop flow? Right now, it is only possible if all variants have the same price applied to them.
Thank you for submitting your questions for the AMA with Klaviyo. Here are the questions and answers to help you get the most out of your Klaviyo <> Shopify integration.
Make sure to head over to the Klaviyo Community as well for even more Klaviyo discussions and resources.
Be on the look out for a blog post soon going over each question and answer.
Thanks for this tutorial. The options I have when I follow these steps look different, however. When I go to order notifications section, I do not have the option for “edit” button or the “insert variable” when I try to edit the template.
