Hi, i would like to find out about my url. I purchased a domain via shopify, i verified it and made it my primary domain but when you go into the website it says cannot connect to server. How do i resolve this?
Hey @llunaccy ,
Welcome to the Shopify Community!
It could really be a number of things, so first I’ll get you to click Settings > Domains and see what the current status of the domain looks like. Does the domain say Connected, Not Connected, or Action Required? Secondly, would you mind sharing your website URL with me so I can take a closer look?
If it says Not Connected, you’ll want to make sure your DNS settings are pointed to Shopify. If the domain says Action Required, click on it and follow the instruction provided in the admin. Often times it’s related to email verification. You may see a yellow banner that allows you to resend the verification email. If this is what you see, go ahead and resend the email, and follow the prompts found in said email.
If you have more information, error message, or specifications on the issues you’re seeing, feel free to pass it along here and we can continue to troubleshoot together!