What caused our app's delisting due to a billing API issue?

Topic summary

  • Issue: An app was delisted from the Shopify App Store due to a “billing API” problem, even though the developer states the billing API is already implemented.

  • Request: The developer asks for clarification on what specifically went wrong with their billing API implementation.

  • Details provided: App name listed as “Shopify” and a support Ticket ID (19d3c8b0-9b84-4018-885f-e0540c8c2eaa) were included to aid investigation.

  • Context: “Billing API” refers to the app’s integration for handling charges/subscriptions within Shopify. No technical specifics or error messages were included in the post.

  • Outcome/Status: No responses or resolutions are recorded in the thread. The matter remains open pending feedback, likely from Shopify support or the community, using the provided ticket for reference.

Summarized with AI on February 10. AI used: gpt-5.

Our app got delisted because of billing API which we already have implemented. We would like to learn what exactly has went wrong.

App name:- Shopify

Ticket ID: 19d3c8b0-9b84-4018-885f-e0540c8c2eaa