What causes the 'Too many redirects' error on my domain?

Technical Q&A

Topic summary

The “Too many redirects” error occurs when a domain is caught in a redirect loop, typically due to incorrect DNS configuration. The primary solution involves updating DNS records through the domain registrar:

Required DNS Settings:

  • Point the A [email removed] record to Shopify’s IP address: 23.227.38.65
  • Point the CNAME (www) record to shops.myshopify.com
  • Ensure only ONE A record exists (delete duplicates)

Common Issues:

  • Multiple A records pointing to different IP addresses cause random connection failures
  • Incorrect CNAME configuration (pointing to myshopify.com instead of shops.myshopify.com)
  • Domain forwarding settings interfering with DNS records

Additional Notes:

  • Shopify-purchased domains may use IP addresses ranging from 23.227.38.32 to 23.227.38.74
  • DNS changes can take up to 48 hours to propagate
  • Some users resolved issues by clearing browser cache/cookies or reinstalling apps

Related Problems:

  • SSL certificates showing as “pending” after DNS configuration
  • Help Center access blocked with redirect errors (resolved by disabling VPN, clearing cache, or trying different browsers)
  • Checkout page customization blocked by redirect errors

Most cases were resolved after correcting DNS records and allowing propagation time. Several users remain awaiting assistance for persistent issues.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
19

Hey @ZiadNaamani !

I just checked your domain sqoon.co and it appears you have multiple A records.

  • The domain has an A record pointing to 34.102.136.180.
  • The domain has an A record pointing to 23.227.38.65.
    Domains that have multiple A records, will likely cause issues. If a browser sees multiple A records for a root domain it randomly tries to use one of them, so even if one of the A records is right, some visitors or systems may have trouble connecting to the website successfully. Moving forward, you will need to remove any other A records for the root domain.