What causes the 'Too many redirects' error on my domain?

Technical Q&A

Topic summary

The “Too many redirects” error occurs when a domain is caught in a redirect loop, typically due to incorrect DNS configuration. The primary solution involves updating DNS records through the domain registrar:

Required DNS Settings:

  • Point the A [email removed] record to Shopify’s IP address: 23.227.38.65
  • Point the CNAME (www) record to shops.myshopify.com
  • Ensure only ONE A record exists (delete duplicates)

Common Issues:

  • Multiple A records pointing to different IP addresses cause random connection failures
  • Incorrect CNAME configuration (pointing to myshopify.com instead of shops.myshopify.com)
  • Domain forwarding settings interfering with DNS records

Additional Notes:

  • Shopify-purchased domains may use IP addresses ranging from 23.227.38.32 to 23.227.38.74
  • DNS changes can take up to 48 hours to propagate
  • Some users resolved issues by clearing browser cache/cookies or reinstalling apps

Related Problems:

  • SSL certificates showing as “pending” after DNS configuration
  • Help Center access blocked with redirect errors (resolved by disabling VPN, clearing cache, or trying different browsers)
  • Checkout page customization blocked by redirect errors

Most cases were resolved after correcting DNS records and allowing propagation time. Several users remain awaiting assistance for persistent issues.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
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Hello Moira,

I’m having the same issue and would like to ask if you could take a look for me. Our domain is www.SkiBags.com. I can see our A record is different than the 23.227.38.65 suggested, and we have three CNAME entries. I’m not super experienced with editing DNS records and just want to be sure I do any edits correctly.