Hey @Somu , I’d be happy to help! Do you mind sharing your website URL so I can take a closer look at the domain records?
Topic summary
The “Too many redirects” error occurs when a domain is caught in a redirect loop, typically due to incorrect DNS configuration. The primary solution involves updating DNS records through the domain registrar:
Required DNS Settings:
- Point the A [email removed] record to Shopify’s IP address: 23.227.38.65
- Point the CNAME (www) record to shops.myshopify.com
- Ensure only ONE A record exists (delete duplicates)
Common Issues:
- Multiple A records pointing to different IP addresses cause random connection failures
- Incorrect CNAME configuration (pointing to myshopify.com instead of shops.myshopify.com)
- Domain forwarding settings interfering with DNS records
Additional Notes:
- Shopify-purchased domains may use IP addresses ranging from 23.227.38.32 to 23.227.38.74
- DNS changes can take up to 48 hours to propagate
- Some users resolved issues by clearing browser cache/cookies or reinstalling apps
Related Problems:
- SSL certificates showing as “pending” after DNS configuration
- Help Center access blocked with redirect errors (resolved by disabling VPN, clearing cache, or trying different browsers)
- Checkout page customization blocked by redirect errors
Most cases were resolved after correcting DNS records and allowing propagation time. Several users remain awaiting assistance for persistent issues.