I’ve just had someone contact me to say my website looks weird and when I checked it looks like the image. I have no idea why or how to fix it or what to search the help section under, any suggestions please? I’ve not had any notifications of anything being wrong, everything is up to date billing wise. I’m stumped.
Topic summary
A Shopify store owner reported their website displaying incorrectly after being contacted by a customer. The site appeared visually broken or distorted (referenced via an image).
Root Cause Identified:
- Another user confirmed experiencing the same issue
- Identified as a Shopify platform-wide outage
- Directed to Shopify’s status page for updates
Resolution Status:
- Issue attributed to Shopify’s infrastructure, not the individual store
- Original poster acknowledged the explanation
- Discussion resolved once outage was confirmed as the cause
same here. Looks like a shopify outage of sorts.
Ahh ok, that makes sense. Thank you so much for replying.