What could prevent me from adding a domain?

What happened? I already choce the plan

Hi, @Dima8 .

Thank you for reaching out! I’m sorry you are having difficulties adding a domain.

I will need a bit more context before I can look further into this for you. Are you trying to purchase a Shopify managed domain? or add a third-party domain to your site? Do you know approximately when you selected a paid plan?

Once I have a bit more information, I would be happy to get this resolved for you. Domains are an essential part of building your e-commerce business, so I understand your urgency with this. Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,

I tried to add a third-party domain, but a similar problem has already disappeared. Thank you for your attention

Hi, @Dima8 .

Thank you for getting back to me.

Were you able to connect your third-party domain to your store? If not, please let me know and I would be happy to walk you through how to connect it.

Talk soon,