I spent about 3 days creating my store to be ready for the following Monday. After I paid my plan, my store became inactive and I could not do anything. I tried to contact live support but they have very limited ability to see what happened to my store… I heard a lot of people say about this issue, and it happened to me.
Hi there, @kenny89 .
Welcome to the Shopify Community.
I understand your store became inactive after attempting to pay for your subscription plan. You mentioned that you contacted support regarding the issue and are still awaiting to receive more insight.
Since a support request has already been created, I recommend replying directly to your existing
ticket. This will ensure it reaches the appropriate team handling your request. Our escalated teams communicate solely via email so I encourage you to keep an eye on your inbox for further correspondence.
If you have non-account-related questions you’d like answered, please feel free to share them here.
I hope this helps!