What do you think about our new online store?

Store Feedback
4

Hi @EssentialTac ,

Thanks for reaching out to the community. This is MooseDesk - An ideal Helpdesk Solution that aligns perfectly with your Start-up.

Congrats on your new store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.

  1. Homepage
  • Add a compelling heading for the Collection List Section: I’ve noticed that this section lacks a heading. Don’t forget to add a catchy heading to captivate visitors’ attention and lead to higher engagement on your website. Some suggestion you might consider: “Explore Our Seasonal Collections”, “Explore Our Latest Collections”, “Browse Our Must-Have Collections”

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  • Add images for the customer review section: I recommend considering including images in the customer reviews section to provide visual proof that your product was purchased and used by real customers. This authenticity can enhance the credibility of the reviews and the trustworthiness of your store. For instance:

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  • Customize the price layout: It might be helpful to customize your current product prices for better alignment. A well-organized layout is crucial to help your site look more professional.

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  • Add an Instagram feed: I recommend adding an Instagram feed to showcase your highlighted products and compelling stories. This will encourage visitors to interact with your website by exploring dynamic and visually appealing content, which can be an effective way to drive traffic to your social account. For example:

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  1. Product Page:
  • Optimize the product information section: our current product information looks quite overwhelming. It’s important to have a clear layout that makes it easy for customers to navigate and find information on their own quickly. Customers are more likely to trust a brand that provides clear and transparent product information. Check out this example below:

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3. Support

Last but not least, don’t overlook the importance of customer support for your new online store. It’s essential for ensuring a positive shopping experience!

I suggest exploring MooseDesk, a free support, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

  • You can add a widget that contain FAQ like this with MooseDesk:

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  • Or you can easily create and customize FAQ/Contact Us page within 5 minutes with appealing templates:

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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered, please mark this as 'SOLUTION’.

Thank you,

MooseDesk - All-in-one Shopify Helpdesk App