Hello, I have woken up and I have seen this email and that I you I am using is done and that is a free theme. I wanted to get a better explanation on what this email means.
Topic summary
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Main issue: A merchant received an email stating their store has an unlicensed Shopify theme, though they believe they’re using a free theme.
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Clarification: Support explains these notices are typically sent when a premium, third‑party theme is installed without being purchased, meaning the store does not hold a valid license for that theme.
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What “unlicensed” means: The theme copy lacks a valid purchase/license. Free themes installed legitimately should not be flagged, but premium themes obtained outside proper channels will be.
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Action items: Follow the specific instructions in the email to address the licensing issue. If anything is unclear, reply directly to that email or contact Shopify’s Live Support via the provided link.
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Status: No resolution within the thread; next steps depend on the merchant following the email’s guidance or contacting support for clarification.
Hi there, @c10ud . Thank you for reaching out to the Shopify Community with your question regarding this email.
This email is sent out to merchants to inform them that they have an unlicensed copy of a theme downloaded to their store. Typically, these notices are sent when a store has a copy of a premium, third party theme downloaded to their store that they did not purchase, and therefore don’t have a license for.
In situations such as these, you’ll want to follow the instructions outlined for you within the email you received. If you have any questions regarding the instructions of the email, or the content within it, you should follow up by replying to the email directly, or by reaching out to our Live Team at this link here.