What does 'generic exception' mean when importing products?

Technical Q&A
1

Hi,

What does ‘shopify generic exception’ mean? Why I am getting tis message when I try to import products into my store?

Any assistance to resolve this issue would be greatly appreciated.

Best regards

BevH

2

Hi @BevH

Could you confirm for me how you are importing these products? Is it through an app or through a CSV file?

If it is through a CSV file, please ensure that your CSV matches our template provided in the Help Center here: Importing products with a CSV.

Are you also able to share a screenshot of the error message you are seeing?

3

Hi Shay,
Thanks for your quick response. I am using the AppScenic App to push the
products to my store. The error does not occur every time, but often
enough, I am able to push some products.

I have attached a screenshot.

BevH

4

Thanks for the followup @BevH !

Your screenshot didn’t seem to come through, but that’s alright. As the error is being caused by an app on your store, you will actually want to contact the app developer directly for troubleshooting help. The issue could be with how the app integrates into your store, which is something only the app dev can confirm.

You can contact the app’s team through the apps tab in your store admin by using the support link next to the app in the list. You can also contact them through the app listing on the app store as well.