Why do I have users with an “admin” label that are Associates, Owners, and Full Permissions? Why is there no correlation? What does this “Admin” tag mean and how do I remove it?
Topic summary
Meaning of the “Admin” label in the POS Staff list and why it doesn’t match POS roles.
- The “Admin” column indicates whether a staff member can access the Shopify admin (backend) in addition to the POS app.
- POS roles (e.g., Associate, Owner, Full permissions) control what someone can do within the POS app only, so there’s no direct correlation with the Admin label.
Removal and management options:
- You cannot remove or hide the “Admin” tag itself.
- To change who shows as Admin, revoke Shopify admin access for specific staff members.
Where to manage/view staff:
- To see all staff (not just POS staff), go to Settings > Users and permissions in the Shopify admin.
- For details on POS roles and permissions, refer to Shopify’s help documentation.
Status:
- Clarification provided; practical action is to remove admin access per user if needed. Discussion effectively resolved.
Hi, @DoofusMcGee !
Thanks for getting in touch, I’m happy to share some context.
That column shows whether your staff has access to just the POS app, or if they can also access the Shopify admin. The “roles” (associate, full permissions, etc.) refer to which specific permissions within the POS app each staff member has, and aren’t related to their admin access (which is why there is no correlation). You can read more about roles and permissions in this help document. You aren’t currently able to remove this tag, but you can remove admin access for individual staff members if needed.
If you’d like to view all the staff members on your account (and not just the POS staff), you can navigate to Settings > Users and permissions in your admin.
Let me know if you have any other questions!