Recently, Shopify became aware of an incident involving the data of less than 200 merchants. We immediately launched an investigation to identify the issue–and impact–so we could take action and notify the affected merchants. Our investigation determined that two rogue members of our support team w…

Yes I would like this list to I’m not sure who I bought with that is supported by the shop to five so I would like a list of merchants that was compromised as well

Hi @michelq & @12munchi , All impacted merchants have been contacted, and a listing of affected merchants cannot be provided. If your client did not receive an email their store(s) were not impacted by this incident. If they have concerns about their store however please have them contact Shopify…

I appreciate the immediate notification of affected stores and public announcement here of the issue. No business these days is completely immune, so it falls back to the old adage, “Customer service isn’t about nothing ever going wrong - It’s about how you handle it when it does.” I appreciate Shop…

Hi @Allison-Claire , All impacted merchants have been contacted. If you did not receive an email your store(s) were not impacted by this incident.

I’m terribly worried and concerned about this incident

Hi @jcmediahouse , Since becoming aware of the incident, Shopify has conducted a thorough investigation of the incident, immediately suspended the individuals’ access to our network, notified law enforcement, and engaged a third party digital forensics firm to conduct an independent investigation.…

I just had 2 cancel my credit card. I was one of those customers. Received an email from the online store and had 2 fraudulent charges on my credit card. I am really concern about identity theft. Who should I contact about that?

Same store to me Thrive cosmetics… 2 credit card fraud charges. So YES they had the cc info somehow

Shopify won’t do anything but tell you “idenity theft was impossible”. contact your bank, cancel the cards and get the charges removed thats all you can do.

What happened in the recent data incident involving less than 200 Shopify merchants?

Shopify Discussion

jrodak49 September 26, 2020, 5:28pm 25

Is the reason you can’t ID merchants due to contractual privacy issues with them? I’m writing a blog post about this and I want to be accurate. Thanks!!!

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What happened in the recent data incident involving less than 200 Shopify merchants?

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