I haven’t had phone support as an option in weeks. Has it been done away with? Chat is so frustrating because it takes so long to explain complex issues, I’m beyond frustrated.
I have been with Shopify for 8 years and watched the company plummet into one of the worst e-commerce platforms. One of the reasons I joined was because the once provide awesome phone support, now I deal with a bunch of incompetent clowns via chat. I will not use Shopify for any future projects. I now recommend Big Commerce and they not only provide 24 hour phone support, the level of support/knowledge is what Shopify once was.
Phone support was the main reason I went with Shopify too. Does anyone know if it’s coming back? The people on chat sidestep the question. What options do we have?