I have the exact same problem, everytime I ask for information by mail i get the same automatic generated mails, it is so frustrating!!!
everything I build on shopify they destroyed and they hold my funds! ( around 15-17k )
this feels so illegl, to ban my account whitout ANY reason ! ( they can’t give a reason because of privacy reasons ??? -.- )
i 100% feel that I’m scammed by shopify. How many merchants they hold money and never release it? Come on there must be something I can do right?