My Store was terminated. I had some orders and how do i get that money. Will it go back to the customer or will I still have to fulfill the order and wait awhile to get the money or is there someway to refund the orders
Hi, @Paul128 .
Did you perhaps receive any emails sent through to your store’s Account Owner’s mailbox in regards to the termination of your store? If so, the best course of action here is to reply to that email. Your reply will be sent straight through to the internal team working on your case, and they will be able to provide you with more information and best next steps in regards to your situation.
If you didn’t receive any emails from our team however, what you’ll need to do is to contact our Live Support team so that we can take a look at your account from our end and, if need be, reach out to the necessary internal teams on your behalf.
At this stage, we aren’t yet able to provide account-specific support via the Shopify Community Forums. So to continue helping you, we’ll need you to visit our help centre here to get in touch with our Live Support team. You can select the ‘Continue without logging in’ option on the help centre, in case you’re unable to login to your store. From there, select a topic that best fits your query or situation. You’ll then be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our internal team will be able to continue helping you with your account query from there.
i contacted support but have not heard back on it yet
Thanks for confirming, @Paul128 .
When did you contact our support team?
Do you also know if your support ticket was escalated to one of our specialist teams for further review? If this is the case, I’d like to reassure you that our team intends to support merchants and reply with any updates as quickly as we can. At times, this may take a bit longer than expected to ensure that proper steps are being taken, in order to best address the situation.
We really appreciate your patience while our team continues to investigate your situation from our end.