What is the actual trigger for the “Abandoned Cart” to be created? We have a store that requires clients to be logged in for them to use the site, so they are already logged into their account when they add items to their cart. We are seeing both “Abandoned Carts” and “Drafts” created but they are never the exact same order. So clearly there is a trigger that is creating one versus the other depending upon what the client does as they browse the site.
The Draft orders are being created through a bulk-pricing app we use called “Ultimate Special Offers” and we will ask them what is creating these Draft orders. But for the Abandoned Carts, what is a client doing and what exact step are they getting to that is triggering the “Abandoned Cart” to be created?
The abandoned checkouts you are seeing in your admin under Orders > Abandoned Checkouts are created whenever a customer adds any amount of items to their cart during that session. The items in the cart session will update as the customer changes their items. Since your customers need to be logged in, these carts should be auto populated with their contact information.
Are you trying to reduce the number of abandoned checkouts on your store?
But what actually triggers it to be created? Do they have to log out for example? Or is it a timer where they wait for 5 minutes before it determines that the cart is, in fact, abandoned? There is a binary thing that happens which determines that a cart is abandoned and I am trying to figure out exactly when/how that takes place.