What is the email address for Shopify customer service?

Shopify Discussion
1

Hi,

I am trying to contact Shopify customer service. The live chat is not working for me.

What is their customer service email address?

Thank You!

2
  • Go to Shopify Help Center
  • Try to Search the documentation first
  • If you don’t find a solution, scroll to the bottom and click the button to Contact Shopify Support
  • Select your Shop
  • Search again in the support documentation
  • If you don’t find a solution, scroll to the bottom and click the button to Continue
  • In the next page you’ll find the possibility to send an email by filling a form
3

The problem is with my shop so I cannot select it.

4

Try this link: https://help.shopify.com/en/questions#/contact

5

Do you are realized that the link sent us back to the this? It is so hard getting customer support from Shopify. I have selected the chat the system tells me to select my store. When I do that, I am back at the below contact support. I have been trying to contact support to forward email from google since Oct with no luck.

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6

@Lu2018

I’m sorry to hear that you’re having trouble connecting with our support. Manually searching your question, then selecting “continue” at the bottom of the page that displays the search results are the steps you will need to take as suggested by @drakedev in order to see the support options.

If you’re finding that you’re stuck in a loop, then I would recommend clearing your cache, then trying again. Alternatively, you can use Google Chrome Incognito mode as it could be one of your browser extensions causing an issue. You can also try using a different browser to see if you can replicate the issue.

Is the store you’re trying to select active or is it closed?