I noticed that I have a “External Withdrawal Shopify - TRANSFER” in my bank account. How do I find out what this charge was for? I don’t have any sales / orders that match the amount of the withdrawal. Thanks In Advance.
Topic summary
A user discovered an “External Withdrawal Shopify - TRANSFER” charge in their bank account that didn’t match any sales or orders.
Initial Solution:
- Navigate to Settings → Billing → Recent bills to find matching charges
- Click on specific line items for detailed breakdowns
- If not visible, use “View all billing history” link
- Screenshots were provided showing the billing interface navigation
Alternative Method:
- Access “View Finance Overview” → “View Full Payouts” for transaction details
- This approach helped locate the charge in question
Ongoing Issue:
- One user reported four similar charges from 2020 that don’t appear in billing history
- Finance Overview only retains 90 days of data, making historical research difficult
Resolution Found:
- Checking the Payouts section reveals charge descriptions
- Common causes include refunds and sales tax transactions
The discussion remains partially unresolved for historical charges beyond the 90-day window, with users seeking clarification on Shopify’s fee structure for different order types.
Hello @tuffluck13
Go to Settings → Billing, and look for the “Recent bills” section. Find the line item in this section that matches the amount and click on that line item and it will bring up the detail. (Note: if you’ve had other bills since this charge and it doesn’t appear in the section, you might have to click the “View all billing history” link to find it.)
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MelsMojoBob,
I actually had to go to “View Finance Overview”, and then “View Full Payouts”…but you got me in the ballpark! Thank you! Now I’m just curious why Shopify charged me a Fee for some of my orders, and not for other orders. 
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Hey did you ever figure out what the “External Withdrawal shopify - TRANSFER” fee was for? I have 4 of them on my bank statements from 2020 and I’m trying to figure out what they were for, for tax purposes. I have no idea! They aren’t listed on the shopify bills and I can’t find them in the “View Finance Overview” section either because there is only info there for the last 90 days. Any help is appreciated. Thanks!
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I did not…I would definitely be curious as to what the reason is though…SHOPIFY SUPPORT???
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As I am typing a frustrated message on how I can’t figure this out either, I realized that you can actually see it in Payouts and it gives you the description of what it is. For me it was actual refunds and sales tax.