Shopify has decided that they need to verify me once again after five months of using their site. As a result, their verification system has a problem, which requires contacting the support team because my Shopify Payments are blocked, and it has been over two weeks. I spoke with support via chat for two consecutive days. I have two escalated tickets that have been pending for two weeks, but there has been no response from technical support. I pay for a monthly service, yet my services have been blocked for almost a month. Shopify support is really inadequate and unprofessional because every day I write in the chat regarding these two escalated tickets, and your agents just say they are sorry and understand my frustration, but they do absolutely nothing and take an incredible amount of time just to respond to us!
and the problem with shopify is WE PAY EXPENSIVE FEES FOR SERVICE AND SUPPORT THAT WE DON’T HAVE AT ALL!!! A BUNCH OF ROBOT THAT KEEP SAYING THE SAME THING OVER N OVER AGAIN AND SIMPLY ESCALATED AND NO INFO AT ALL AFTER THAT
Hi,
I have the same situation! 2 weeks of blocked payments and absolutely no response to escalated tickets. Have they resolved your issue?