Hi there - I am wondering what happens to the fund balance of a Shopify gift card once the card expires? Is it transferred to the store owner?

Hey [email removed] ChildFundNZ ! Cal here from Shopify, thanks for reaching out to us. This is a great question and I’d be happy to give you some insight into this. Gift cards can be set to expire after a specific amount of time. By default, gift cards don’t expire because it is illegal in some cou…

Thank you Cal. It was unclear that the funds would be transferred upon the purchase of the gift card. For some reason, I was under the impression that the funds would only be transferred upon redemption. Thanks again for your help!

No problem! Glad to help. Let us know if there’s ever anything else you need assistance with.

Related to this, I’ve noticed that when gift cards expire unredeemed then althought the card can no longer be used, the balance remains in the gift card liability in Shopify. Surely this isn’t correct? By definition, if it has expired we can no longer be liable for the value. Does this mean I have t…

Hi @RobS , how are you keeping? I’d be happy to look into this with you. Can you give me a little more information on where you are seeing/pulling this data from? If you could attach some screenshots that illustrate this that I could run past my team here, that would be great! Thanks!

Hi Cal - I’m also looking for an answer to the issue that @RobS raises here. I’ve just discovered that per Shopify’s own guidelines: When a gift card expires: Any remaining outstanding balance on the gift card will continue to count toward your outstanding gift card balance, which is shown in the …

I am also looking for the answer to questions posed by @RobS . How / why do expired gift cards remain in the gift card liability balance in Shopify?

I am also looking for an answer - why do expired gift cards remain in the gift card liability balance? Why do expired gift cards appear when searching Gift Cards “Redeemable” ?? Is it necessary to go in and manually deactivate expired gift cards? If so, why??? We are on Shopify Plus which is extreme…

Hi Cal, Similar to the several other people below who have asked you for clarification over the years, I would also like to understand what happens to expired gift voucher value. The Help Centre article says it remains in our Liability on Shopify but that is completely against all accounting practi…

What occurs when a gift card expires?

Shopify Discussion

Freda2 July 24, 2023, 11:43pm 8

Hi,

I am also looking for the answer to all that @MatW raises here.

Any reply Shopify? (Thanks)

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What occurs when a gift card expires?

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