What password do I use to delete a collaboration account?

Store Design
,

Topic summary

A user encountered an issue deleting a collaboration account because they log in via Google and don’t have a traditional password set. When attempting deletion, the system rejected their password attempts, including the visitor restriction password.

Resolution:
The solution was to manually set a password for the Shopify account first:

  1. Navigate to username/account picture in Shopify admin
  2. Click Manage account > Security
  3. Set a new password

Once a password is established, the collaboration account can be successfully deleted. This workaround addresses the limitation for users who authenticate through third-party services like Google rather than traditional credentials.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Is that my login password or something else? I use google to log in; there is no password. I tried to delete a collaboration account, but it shows PASSWORD IS INCORRECT. Then I tried using the password for visitor restriction, it showed incorrect again…I am so disappointed now.

2

Yes, I do it myself.

3

cdmgpack.myshopify.com :folded_hands: Thank you so much

4

Thank you so much! The main reason is I didn’t set a password for my account, because I use gmail to connect the account. Using your method to set a password, then I can delete the collaboration account.

5

  1. From your Shopify admin, click your username and account picture.

  2. Click Manage account.

  3. Click Security > Set a new password.

1 Like
6

Sure 136807

7

Thank you!!