Hi,
Got it, thx.
Topic summary
Issue: A store owner could not delete a staff member because Shopify requested a password, but they sign in via Google. Entering the Google account password was rejected.
Guidance: The required password is the Shopify store owner account password. If logging in with Google SSO and no Shopify password exists, create one via Manage account > Security, then use that password to proceed.
Details: The helper clarified the steps and shared screenshots illustrating where to set the password in account security settings. Attachments are instructional screenshots central to the steps.
Outcome: The original poster confirmed the solution worked.
Status: Resolved; no further action needed once a Shopify password is created and used for the deletion confirmation.
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