What payout's adjustments_fee_amount actually means?

Retired Boards Appdev Partners Discussion
1

Hi,

I would like to ask about adjustments_fee_amount present on the payout field in a GET Return, a single payout response.

We are receiving the following data

{
  "id": 80483287192,
  "status": "paid",
  "date": "2021-09-20",
  "currency": "USD",
  "amount": "4512.05",
  "summary": {
    "adjustments_fee_amount": "-15.00",
    "adjustments_gross_amount": "92.39",
    "charges_fee_amount": "197.22",
    "charges_gross_amount": "4883.43",
    "refunds_fee_amount": "0.00",
    "refunds_gross_amount": "-281.55",
    "reserved_funds_fee_amount": "0.00",
    "reserved_funds_gross_amount": "0.00",
    "retried_payouts_fee_amount": "0.00",
    "retried_payouts_gross_amount": "0.00"
  }
}

And we don’t know what this field exactly means and how to handle it. Hence, we want to ask. What is the real-world use case for that, so we can expect this field to be different from zero?

I tried to find it in the documentation, but this part seems to be not really explained. Could you please give us some examples and explanations?
I will appreciate it so much because we could use it then for the benefit of our customers.

Thanks.

2

Hey @amdev ,

I pulled up our GraphQL documentation for you here ShopifyPaymentsPayoutSummary - it offers a bit more granularity with a short description for each data field - Cheers!

3

Hi, it’s been quite a while however we would like to get some more details about the issue. Based on the documentation that you provided it seems that the “adjustmentsFee” and “adjustmentsGross” are related to disputes. However, at the same time, the documentation mentions that it includes also other adjustments. Could you please specify what are the scenarios when these adjustments can occur, so we will be able to properly address this in our app?

Thank you.