Hello Jorhan,
I hope this message reaches you quickly and I hope you will resolve this issue as quickly as possible as I see that you are the founder of this syncx application. I have been paying for a subscription with stocksync and it took multiple emails, multiple meetings and a month to set up the inventory correctly in my Shopify store. I had a scheduled meeting the other day with one of your staff. I wanted to filter the products that were going into my store HOWEVER, once I noticed that the staff member I was having the meeting with did not understand how to do this. I asked for the meeting to be discontinued so that I can reschedule with one of your staff that I was familiar working with and knew more about what I was trying to achieve. We made no changes to the store, just an update to the scheduled feed which was currently running once a day and I wanted to change it to 3x a day. The next day, I noticed that over 7,000 products were missing from my store. I am now sitting her looking at an update of products going into my store under a different vendor. It look like someone attempted to filter the products, WITHOUT MY PERMISSION, and completely messed up the inventory in my store! I am in disbelief right now. I rescheduled my meeting because I did not want the inventory messed up in my store because the person I was talking to clearly did not understand what I wanted. I missed my appt for my rescheduled meeting and now all of a sudden, products are going into my store incorrectly. The next time for a meeting is a week away, no one has responded to my email. I need help ASAP. It took a long time just to set this up 50% correctly and now I am back to square one. Someone completely messed up my inventory. I am reaching out to you to get involved because this is messing with my store, my income and I am paying for a subscription every month plus credits.