Hi there @Irwan1 ,
You can use the Order Tracking Page & Returns app, which allows your customers to automatically generate UPS scan-based return labels. This way, those return labels are only paid upon usage.
Hope this helps!
Topic summary
Finding a Shopify app that supports UPS Paid-On-Use-Return (POUR) labels. The goal is to generate return labels that are only charged when used.
Suggested options include general shipping/returns apps that offer UPS return labels: AfterShip Returns Center, ShipStation, and Shippo. It’s advised to contact each app’s support to confirm whether they can generate UPS Paid-On-Use return labels specifically.
A concrete option offered is Order Tracking Page & Returns (WeSupply). It enables customers to automatically generate UPS scan-based return labels, which are only paid upon scanning/usage—functionally aligning with UPS POUR. A support article comparing scan-based vs. pre-paid labels was provided.
No final selection or confirmation from the original poster. Action items: evaluate the listed apps and verify POUR support with developers; consider WeSupply for scan-based UPS return labels if POUR is required. The discussion remains open without a confirmed resolution.
1 Like