What should I do to unlock my store? I have already contacted the support team but they always refused to help me and asked me wait until they emailed me. However, nobody contacted me after 3 days. What should I do?
PLEASE HELP!
THANKS A LOT!
Topic summary
A user is unable to unlock their Shopify store and has contacted support, but received no response after 3 days. Support repeatedly asked them to wait for an email without providing direct assistance.
Official Response:
- The support team confirmed the issue has been escalated correctly
- No further action needed from the user
- Users should wait for email communication from the escalated team
- Response times may be longer due to workload and secure verification processes
Status: The issue remains unresolved and ongoing, with the user waiting for the escalated support team to respond via email.
Hi there @muskeask !
Thanks for reaching out to share your concern with us here in the Community.
Based on the info you have provided here, the good news is it sounds like you’ve already been in touch for support and your query has already been escalated correctly.
If so, no further action is necessary on your part other than waiting for an update from that team.
It can take a bit longer to hear back from our escalated teams, due to their workload and requirements to work according to secure processes.
Rest assured, the first and only place you’ll hear back about your account will be by way of a reply to that email.
All the best!