I haven’t received an order for over a year
The website no longer exists and I contacted them multiple times with no response
I don’t have a confirmation email so can’t fill out the form
What should I do??
Hey, [email removed]Cxbjudd! Welcome to Shopify Community!
Are you referring to an order you placed on an online store? If so, I’m sorry to hear you didn’t receive it. Just to share some context, we are unable to look into an order as we aren’t involved in the day-to-day operations of the businesses that use our platform. Our role is to provide the essential tools that a business owner requires to run an online store. We do not sell products or handle shipping, and we also do not have access to order information.
In this situation, the next best step is to contact the store owner directly. I understand that you have already done so without success, so I suggest reaching out to your credit card company or bank for further assistance. They can help you with a potential refund.
If you would like to learn more about general order-related information, feel free to go over this FAQ page.