What to do if locked out of two-step account without phone access?

Technical Q&A
1

I don’t have access to my phone and don’t have the access codes. What shall I do in this matter?

2

Hi Lishahazel, I think these steps you go through:

  1. Reset your password: Many websites and online services allow you to reset your password using an alternative email address or security questions. Try resetting your password to regain access to your account.

  2. Use a recovery email: If you have a recovery email associated with your account, check that email for instructions on how to regain access to your account.

  3. Contact the company or service: If you are unable to reset your password or access your account through other means, you may need to contact the company or service directly. They may be able to assist you in regaining access to your account.

  4. Provide identification: In some cases, you may be required to provide proof of identity to regain access to your account. This may involve sending a copy of your ID or other documentation to the company or service.

see these are general steps and the specific steps you need to take may vary depending on the account or service you are trying to access.

3

I rest my password and I can get through that part. Then after it ask if I could send the code to my phone, which I no longer have and then after it asked if I have alternative access codes which I don’t have as well. It’s been 4 days and a Shopify person hasn’t responded it yet so that I can get into my account! So I was out of option. So if that’s all I’m allowed to do I have exhausted it all. Thanks again for your help.

4

yes I can understand your situation Lishahazel but possibly Shopify support could be busy and thats why it is taking too much time, usually it does not happen but fine. I think check your email, including the spam folder, for any updates or requests for further information and If after several days you still haven’t received a response, you can try reaching out to Shopify support through the contact page on their website or by email. It’s also a good idea to check the status of the Shopify system to see if there are any reported outages that may be affecting your access to your account.

see if this works.