It’s been two weeks and store is still inactive what should I do. I’ve contacted support and still crickets I’ve spent too much time working on my store to start over.
Hi @kolimi what issue you are facing is there any billing issue so its inactive or you haven’t subscribed for any package just go to contact shopify with your store credentials.
Hi @kolimi
I can see you are having some issues with your store being inactive. I understand that is not ideal for you, especially when you have put a lot of time and effort into the store. Are you able to login to the store at all? I am curious to know if you are seeing any messages or errors when you do so.
Did you receive any email correspondence from us when this first happened? Generally for store issues like this, we would reach out to you via email with an explanation of what is happening, and what needs to be done to resolve it.
You mentioned that you have already contacted support - were they able to advise on next steps for you to take? They should be able to provide you with an idea of what to expect, or they can refer you to an email ticket number.
Here on the Community Forums we actually have no account access, and we cannot share any private or confidential information such as reasons why a store might be made inactive. As @Ecommpremium mentioned you can reach out to us here via live chat, phone & email where we can authenticate you as the store owner and provide information on next steps.