Got the wrong product
What should I do now
Are you talking about if you delivered the wrong product to a customer? or did you, the store owner, receive the wrong product?
Hi @Drfirdous ,
Thank you for reaching out to the Community.
I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to connect with the shop that you’ve purchased from for assistance with your order. To learn more about this, you can check out our Order FAQ Page as it touches on this further.
If more than 4 weeks have passed and you don’t receive a response from the shop that you’ve purchased from, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.
Customer