I just purchased a product, but they use Shopify. The problem, from a customer’s view, is that I can’t check my shipping or my order. I am desperately trying to cancel my order and will make sure that I NEVER use another business that uses Shopify. From a consumer perspective, it is a nightmare to use. The link they send you won’t work with an I-Phone (no command button on I-phones). The worst experience online that I have ever had. No wonder Shopify is losing so much money. If I was a seller, I would run from this bad website.
Topic summary
Missing shipping address selection at checkout on a new Shopify dropshipping site. Screenshots illustrate the checkout flow without a shipping address field.
Recommendations center on configuration: products must be set as physical (eligible for shipping), and shipping rates should be verified via a linked troubleshooting guide. Activating regions in Shopify Markets ensures countries/regions appear in the checkout dropdown.
Action items:
- Mark each product as a Physical product in Admin > Products.
- Review shipping‑rate setup using the referenced troubleshooting steps.
- In Settings > Markets, click Manage > Activate market for target regions.
- If unresolved, contact Live Support through the Help Center.
Checkout customization is restricted to Shopify Plus plans, so non‑Plus stores cannot modify checkout fields; proper configuration is the likely path to restore the shipping address step.
A customer shared a negative experience: difficulty checking shipping/order on iPhone and attempted to cancel, reflecting user frustration but not a confirmed technical cause.
No confirmed resolution; the thread remains open with clear next steps to diagnose and escalate.