I had a customer order through Facebook and then I fulfilled and shipped their item. Then I check back two days later and it says the item was voided and the customer wasn’t charged, but I already sent the package. I cannot edit the order since it is a Facebook order. This is the message I get under ‘VOIDED’: “A fulfillment notification has been sent to Facebook. Payment will be captured automatically once Facebook approves it.”
What can I do to make sure Facebook approves it and I get my money?
Because this is an account-specific query, we’ll need you to contact our live support team so that we can investigate this matter further from our end.
You can get in touch with our team via our help centre here. Once logged in to your store on our help centre, select a topic that best fits your query or situation. You’ll then be taken to a page with the heading ‘Contact support’, and you can scroll to the bottom of that page to select your preferred contact method with our team. From there, our live support team can take a closer look at your store and help you further with your Facebook order query.