I shopped online at a store called shopfashionosu.com and it has been 3 weeks almost 4 and nothing has arrived. No tracking number and no updates. I emailed them and it came back with an automated response. Now I come back to check the store and it is now unavailable. What to do?
Hi @Jenniferx ,
Nick here from Shopify!
Sorry to hear about the product you ordered not arriving and then no contact from the store. It’s very frustrating and annoying! Normally my first piece of advice is to advise you to contact the store directly for an update which you have already done and can no longer do as it seems to now be closed.
With that in mind, if you are unable to get in contact with the store owner, we then suggest to contact your bank directly regarding the purchase that you have made. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account.
We also have a community topic for this going through the steps and how to report the store for our team to review which you can see here. Once again, sorry to hear about this and let me know if you have any other questions!