Hello everyone, also my account and my money is taken hostage under the subject ‘Proof of Authorization’. I sell branded clothing as a ‘third party’. I am hopeless and do not know what to do, is there anyone who can help me or know what to do. I received an email with the following:
Your Shopify Payments payouts have been placed on hold until we can verify you are an authorized reseller. Please visit this link or login to your Shopify admin to securely upload the following documents:
- Written authorization from all of the brand(s) or rightsholder(s) whose products you sell
- Invoices from the suppliers these products were purchased from
All of your documents will be handled securely, according to our Privacy Policy.
We also require that you review and submit the “‘Attestation for the sale of branded or trademarked products” for all products on your Shopify store.
In the country where I live it is legal to sell brands as a third party. The only problem is that this is no option for Shopify, and they need an Authorization even though this would not be necessary in my country probably…
One reason what I could think of why they will do this because the brand name is in de title of the webshops link. Can this be a reason for Shopify to do this? And what if I take this out?
Does anyone know if you could get your money back if you do what they say and delete everything they want?
There is also no way to contact them, what I think is the worst. They don’t give you the money and only send standard emails to All the questions I ask.