Hi Emmanuel.
I have a website that is on GMC, and it was initially good for a couple of weeks after signing up, then out of the blue I got hit with a misrepresentation suspension.
I have tried to narrow down what the culprit might be, but then someone who is familiar with GMC suspensions said that the approach isn’t usually to hunt down the source of the problem but to try to make the website as compliant as possible.
Can you give any pointers as to best practices to ensure this? I already have the basic things covered like business information, product titles, descriptions, images, policies, contact pages with the required info, footer links, etc. But still, the suspension persists.
Hello Darpoh007, thank you for your question in the FeedArmy AMA Event.
Sorry to hear you are suspended Darpoh, there are many reasons why you might be suspended. When you are suspended, Google flags you for 1 reason, but when they check for issues, they check all possible issues.
This means just fixing 1 issue, will most likely not be a solution, and I also recommend avoiding asking for reviews, unless you are 100% and triple checked everything. Because now, you have a limited amount of reviews you can ask, and then you are banned for life.
So I recommend that you check the below guides and policies and compare this against your website, business, google merchant center, and data feed.
https://support.google.com/google-ads/community-video/318699100
https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758
Hi Emmanuel, thanks a lot for your response and for the links you shared.
I have gone through everything and I think my return policy might have been the problem. I didn’t clearly state how the return process would be like and how long it would take the customer to get the refund after it’s been processed.
I’ll still continue to go through the links and my website to ensure that I am as compliant as possible. Thank you.
Hi Emmanuel. I did all I could to make the website as compliant as possible but I still didn’t pass the review and I don’t have any reviews left so, now I want to delete the GMC account and open a new one. Would it be possible to use an email/account that I have previously deleted off of GMC for this? Or should I just open a new email.
Also, is there any possibility of reaching out to Google support and appealing the ban? If that’s possible I’d like to work with you on that.
Sorry to hear you are still suspended and now have a permanent ban.
Don’t you think that if opening a new account was the solution, that there would be any point for Google to suspend you in the first place?
Unfortunately I do not have any advice in this situation, as Google now has permanent ban against you the merchant.
If you are in the EU, you can take them to court, yes, have a look at the video below:
Okay, thank you for your response.
