Hi everyone!
I was curious about something and wanted to hear from merchants who use WhatsApp for order confirmations.
What’s been the biggest challenge in your experience?
Is it getting customers to respond, setting up the automation, message delivery, abandoned orders, or something else?
I’d love to hear what’s worked well for you and what hasn’t.
Hi @websensepro,
That’s a really practical approach. I can see how quick-reply buttons would reduce the effort for customers and encourage faster responses. It’s always interesting to hear about small improvements that make such a noticeable difference. Thanks for sharing!
That’s an interesting perspective. I was mainly thinking about customer responses, but you raised a great point about delivery reliability and API limits. It’s good to know that optimizing templates and webhook integration helped improve things. Thanks for sharing your experience!