A user encountered a menu display issue with the Venia-home-3 theme where the desktop browser view showed only menu names and a close button, with no login section or other buttons visible, despite appearing correctly in the design editor. The issue occurred across multiple browsers but worked properly in mobile mode.
Root Cause Identified:
The theme uses two separate menu layouts: desktop (screens ≥1200px) and mobile (screens ≤1199px)
The theme’s default layout structure is not suitable for changing this behavior
Resolution:
One suggestion was to apply the mobile menu code to desktop mode as a workaround
GemPages support confirmed that customizing this layout would require hiring a developer
The user acknowledged understanding the issue and thanked the support team
The discussion reached resolution with the user accepting that the theme’s design limitations require developer intervention for further customization.
Summarized with AI on November 23.
AI used: claude-sonnet-4-5-20250929.
I use Venia-home-3 theme, as I see from attached PPT , when I design it looks as I expected , but when I open browser and try (I tried with different browsers , same results) to click menu , there are no login section or any button, only the menu names and a simple close button X,