What's causing the menu issue with my Venia-home-3 theme?

Topic summary

A user encountered a menu display issue with the Venia-home-3 theme where the desktop browser view showed only menu names and a close button, with no login section or other buttons visible, despite appearing correctly in the design editor. The issue occurred across multiple browsers but worked properly in mobile mode.

Root Cause Identified:

  • The theme uses two separate menu layouts: desktop (screens ≥1200px) and mobile (screens ≤1199px)
  • The theme’s default layout structure is not suitable for changing this behavior

Resolution:

  • One suggestion was to apply the mobile menu code to desktop mode as a workaround
  • GemPages support confirmed that customizing this layout would require hiring a developer
  • The user acknowledged understanding the issue and thanked the support team

The discussion reached resolution with the user accepting that the theme’s design limitations require developer intervention for further customization.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.

Hello all,

I use Venia-home-3 theme, as I see from attached PPT , when I design it looks as I expected , but when I open browser and try (I tried with different browsers , same results) to click menu , there are no login section or any button, only the menu names and a simple close button X,

my store address : https://solusbeauty.com

Regards

Alper

Hello @alpero

It’s GemPages support team and glad to support you today.

Can you re-upload the image file so I can see the problem?

Hello GemPages,

Thank you for your fast support , here is the PPT file

It also works well on mobile mode

Alper

@alpero
You can use mobile menu code in desktop mode also it will be work same as working in mobile. i tried look in below image

Hello @alpero

I check your theme supports 2 separate menu layout
desktop for screens of 1200px and above
mobile for screens 1199px and below

This is the layout of the theme, not suitable for changing
if you want to change you should look for a dev to customize

I got it now , you are a lifesaver thank you for your support