What's going on with the Product Reviews app it's no longer available?

Shopify Apps

Topic summary

Shopify discontinued its free Product Reviews app on September 5, 2023, directing users to third-party alternatives. Merchants who had the app installed can access and export their reviews until January 2024.

Key concerns raised:

  • Migration challenges: Users with thousands of existing reviews face technical difficulties transferring data and custom coding to new platforms
  • Cost implications: Third-party review apps typically charge $10-20/month, adding to Shopify’s base subscription fees
  • Theme compatibility: Older themes may not work seamlessly with new review apps, requiring expensive updates

Community reaction:

  • Strong negative sentiment from merchants who valued the simple, free solution
  • At least one user decided to close their Shopify store and return to WooCommerce due to increasing costs
  • Multiple users expressed willingness to pay a small fee to keep the original app rather than migrate

Shopify’s rationale:
Third-party apps offer more robust features like review verification and provide more complete solutions.

Suggested alternatives:
Judge.me, Stamped.io, Yotpo, Loox, Okendo, and Kooee Reviews (free option with migration guide).

The discussion remains unresolved, with Shopify staff acknowledging feedback but making no commitments to reverse the decision.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
14

Hey, @CarmineT .

Thanks for following up and sharing the additional context.

If the reviews from Product Reviews are still appearing after uninstalling, then it’s possible that the snippet of code is still saved in the theme’s coding and this is something that we can help you with. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you with this through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions on this topic, don’t hesitate to let me know!