Hey, @CarmineT .
The CSV format would likely be different between platforms (including apps), and you would need to curate the CSV file for the specific system that you’re uploading to. While this is considered a standard process for exporting and importing data (eg. products, customers, orders, etc.) between various platforms, you can reach out to the app developers if you need to get help with a third-party app. Simply reach out to the app developer using the contact information found at the bottom of their app’s page.
Let us know if you have any other questions!