What's going on with the Product Reviews app it's no longer available?

Shopify Apps

Topic summary

Shopify discontinued its free Product Reviews app on September 5, 2023, directing users to third-party alternatives. Merchants who had the app installed can access and export their reviews until January 2024.

Key concerns raised:

  • Migration challenges: Users with thousands of existing reviews face technical difficulties transferring data and custom coding to new platforms
  • Cost implications: Third-party review apps typically charge $10-20/month, adding to Shopify’s base subscription fees
  • Theme compatibility: Older themes may not work seamlessly with new review apps, requiring expensive updates

Community reaction:

  • Strong negative sentiment from merchants who valued the simple, free solution
  • At least one user decided to close their Shopify store and return to WooCommerce due to increasing costs
  • Multiple users expressed willingness to pay a small fee to keep the original app rather than migrate

Shopify’s rationale:
Third-party apps offer more robust features like review verification and provide more complete solutions.

Suggested alternatives:
Judge.me, Stamped.io, Yotpo, Loox, Okendo, and Kooee Reviews (free option with migration guide).

The discussion remains unresolved, with Shopify staff acknowledging feedback but making no commitments to reverse the decision.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
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Hello, Team Omnisend here!

For those still looking to migrate their store reviews before May 6, you can now do that with Omnisend. This means you can easily integrate reviews with email, SMS, push notifications, automation, and segmentation.

We’ve gathered all the important information to address any questions you might have, which you can find here: https://www.omnisend.com/blog/shopify-delete-reviews/

For a more detailed comparison with other review apps and a video walkthrough, check out this: https://www.omnisend.com/product-reviews-omnisend/

Our Support Team is here for you 24/7. Feel free to reach out anytime at support@omnisend.com. And if you’re already using Omnisend, remember we have an in-app chat available on our platform.

Hope that helps!