Hey we never got notice the app was closing. now we have lost HUNDREDS of reviews that we have worked hard over 20 years to build. this is a nightmare!! and massive devaluation of our business 
is there anyway we can get the reviews back??
Topic summary
Shopify discontinued its free Product Reviews app on September 5, 2023, directing users to third-party alternatives. Merchants who had the app installed can access and export their reviews until January 2024.
Key concerns raised:
- Migration challenges: Users with thousands of existing reviews face technical difficulties transferring data and custom coding to new platforms
- Cost implications: Third-party review apps typically charge $10-20/month, adding to Shopify’s base subscription fees
- Theme compatibility: Older themes may not work seamlessly with new review apps, requiring expensive updates
Community reaction:
- Strong negative sentiment from merchants who valued the simple, free solution
- At least one user decided to close their Shopify store and return to WooCommerce due to increasing costs
- Multiple users expressed willingness to pay a small fee to keep the original app rather than migrate
Shopify’s rationale:
Third-party apps offer more robust features like review verification and provide more complete solutions.
Suggested alternatives:
Judge.me, Stamped.io, Yotpo, Loox, Okendo, and Kooee Reviews (free option with migration guide).
The discussion remains unresolved, with Shopify staff acknowledging feedback but making no commitments to reverse the decision.
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