Hey did you ever get paid out?
Topic summary
Account closed for violating Shopify’s AUP (Acceptable Use Policy); Shopify Payments may hold all pending payouts per Terms of Service Section D.3. Original poster and many others ask when funds will be released and whether fulfilled orders will be refunded.
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Official guidance: Forums can’t access accounts; only the Trust & Safety appeal form (linked in the termination email) can reach the internal team. The sending email is no‑reply.
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Reported timelines: Merchants cite hold periods of 120–180 days. One received an email stating funds would be released after 120 days but saw no payout on the first business day after; others at ~124 days report no funds or email. No confirmed example of funds actually received yet.
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Unresolved questions: Whether fulfilled orders are automatically refunded; exact payout timing after the hold; how to contact a live agent. One poster claims holding funds beyond 180 days is illegal; another mentions potential class action. A contributor suggests alternative processors (e.g., Durango, PayKings) that may require reserves but offer more control.
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Status: Ongoing, no resolution. Actionable next steps are limited to submitting/awaiting the Trust & Safety appeal and hold expiry; timelines and refund handling remain unclear.